1. Overall Experience
1. Overall, how useful is Lucy in your daily work? *
1 — Not useful 10 — Extremely useful
2. How easy and convenient is Lucy to use?
1 — Difficult 10 — Extremely easy
3. How often do you use Lucy?
4. If Lucy were unavailable tomorrow, how much would it affect your work?
2. Time & Efficiency
5. Does Lucy save you time compared with checking Amazon issues manually?
6. Approximately how much time does Lucy save you in an average week?
7. Which tasks does Lucy save you the most time on?
8. Are there things you previously had to manually monitor or verify that you no longer need to because of Lucy?
3. Accuracy & Reliability
9. How accurate are the problems or discrepancies Lucy identifies?
10. How much do you trust Lucy when it tells you something is wrong?
11. How often does Lucy generate an alert that turns out not to require action?
12. Have you noticed situations where Lucy failed to detect an important problem? If yes, please describe.
13. When Lucy says an issue has been corrected or resolved, how confident are you that it really has been resolved?
4. Alerts & Prioritization
14. Are Lucy's alerts clear enough for you to immediately understand the problem?
15. Does Lucy help you understand which issues should be handled first?
16. Are there too many alerts, too few, or about the right amount?
17. Which alerts do you consider the most valuable?
18. Are there any alerts you generally ignore or don't find useful? Why?
5. AI Assistance & Problem Resolution
19. How useful are Lucy's recommended actions or suggested solutions?
20. How often can you resolve an issue using Lucy without independently investigating?
21. Does Lucy provide enough information for you to understand why an issue occurred?
22. When Lucy automatically handles or attempts to correct an issue, how much do you trust it?
23. Are there situations where you still prefer to manually verify Lucy's work? Which ones?
6. Tasks & Workflow
24. Does Lucy make it easier to know what needs your attention each day?
25. Does Lucy reduce the need for someone to manually tell you what needs to be checked or fixed?
26. Is it clear what action you are expected to take when Lucy assigns or escalates something?
27. Does Lucy help prevent tasks or Amazon problems from being forgotten?
7. Impact on Your Work
28. Since using Lucy, do you feel more confident that the Amazon listings you work with are being properly monitored?
29. Do you think Lucy helps you or your team discover problems faster than without it?
30. Do you think Lucy helps prevent potential lost sales or listing problems?
31. Has Lucy reduced repetitive or boring work for you?
32. Overall, does Lucy make you more productive?
8. What Needs Improvement?
33. What is the most frustrating thing about using Lucy today?
34. What part of Lucy needs the most improvement?
35. Is there anything Lucy currently makes unnecessarily complicated?
36. What information do you wish Lucy showed you that it currently doesn't?
37. What tasks are you still performing manually that Lucy should eventually handle?
38. If you could add one feature to Lucy tomorrow, what would it be?
9. Final Evaluation
39. Overall value of Lucy to your work
40. How likely would you be to recommend Lucy to someone doing a similar Amazon operations job?
1 — Not likely 10 — Extremely likely
41. If you had the choice, would you personally want to continue using Lucy?
42. Complete this sentence: “Lucy would be significantly better if…”
43. What is the single most valuable thing Lucy does for you today?
44. Anything else—good or bad—that we should know about your experience using Lucy?
Submit Feedback
Clicking Submit will securely send the completed questionnaire automatically. No email application is required.
Thank you — your feedback has been submitted successfully.